In the event that they place a bid for a host, and the host accepts their bid, they are permanently connected to one another and the cleaner gains the ability to accept or decline cleaning project dates from that host. Cleaners are free to bid on the offers they see in their area and judge by themselves whether they would like to work for an individual or not - in other words, they are not Turno employees, and each cleaner is an independent contractor. It is important to note a few things about how the Turno app marketplace works. When they completed their project, they couldn't receive payment for their work, which is why they reached out to our support team as well as filed this complaint. The service provider (cleaner) accepted a cleaning project from a customer (host) in the Turno platform.
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